Refund policy

Thank you for shopping at FijiVapor.com – your trusted source for premium vape products in Fiji. We are committed to ensuring our customers in Nadi, Suva, Lautoka, Denarau, and beyond enjoy the best quality and service. Please review our refund policy below:

1. Refund Eligibility

  • Unopened Products:
    If you are not completely satisfied with your purchase, you may return any unopened, unused product in its original packaging within 30 days of purchase for a full refund.

  • Defective or Damaged Items:
    Should you receive a defective or damaged product, please contact us within 30 days of delivery. We will verify the issue and provide a replacement, exchange, or full refund as appropriate.

  • Hygiene & Safety:
    For health and safety reasons, items such as opened vape devices, e-liquids, and consumable accessories are non-refundable unless they are found to be defective.

2. Refund Process

  • Request Submission:
    To request a refund, email our customer support at support@fijivapor.com with your order number, a detailed description of the issue, and any relevant photos.

  • Inspection:
    Once your return is received, our team will inspect the item(s). If approved, your refund will be processed within 14 business days.

  • Refund Method:
    Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to a defect or shipping error.

3. Exchanges

If you prefer an exchange for a different product of equal value, please specify this in your refund request. Approved exchanges will follow the same 30-day window and refund process outlined above.

4. Non-Refundable Items

  • Opened or used vape devices, e-liquids, and accessories are non-refundable unless defective.
  • Promotional items, sample packs, and bundle deals are considered final sale.

5. Contact Us

For any questions or further assistance regarding our refund policy, please contact us:

At FijiVapor, we strive to provide exceptional customer service and ensure that every transaction meets the highest standards. Your satisfaction is our priority, and we appreciate your trust in FijiVapor—the leading vape shop in Fiji.